Patient Care Service Representative

Modena Allergy + Asthma•Huntington Beach, CA

3d•$20 - $28•Onsite

About The Position

Modena Health and Modena Allergy & Asthma are physician-led, hospitality-focused, technology-enabled medical practices specializing in allergy, asthma, and immunology care. They provide compassionate, patient-centered care for pediatric and adult patients and are expanding across Southern California, Arizona, and nationally. The Patient Care Services Representative II will work in a Patient Services Representative (PSR) role focused on front-office administrative duties in a dynamic, patient-centered clinical environment. This is a non-exempt, hourly, full-time position requiring 40 hours per week, Monday through Friday, with flexible start and end times aligned with clinic hours. The position is based primarily at the Huntington Beach clinic and may support nearby locations in San Diego County. The representative must be more than proficient in CPT and ICD-10 coding. The role involves welcoming patients, managing front-office workflows, scheduling, insurance verification, prior authorizations, call handling, and maintaining compliant electronic health records. The representative will also support emergency response procedures and help onboard and train new team members. The posting describes physical demands including standing, walking, moving throughout the clinic, occasional lifting up to 25 pounds, bending, stooping, reaching, and frequent use of hands and fingers. Compensation is $20.00–$28.00 per hour, depending on qualifications, relevant experience, and skills. Eligible full-time employees may receive medical, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, sick time, floating holidays, and holiday pay. Professional development opportunities and a supportive, mission-focused culture are also offered.

Requirements

High school diploma or equivalent.
At least 3 years of experience in hospitality, medical reception, or a Medical Assistant role.
More than proficient in CPT and ICD-10 coding.
Proficiency in Microsoft Word and Excel.
CPR certification or willingness to obtain it upon hire.
Strong interpersonal, customer service, and communication skills.
Compassionate, warm, and personable approach with patients.
Excellent organization and multitasking ability in a clinical setting.
Knowledge of medical terminology and EHR systems.
Familiarity with HIPAA and OSHA compliance standards.
Ability to remain composed in fast-paced and emergency situations.
Commitment to patient confidentiality and high-quality service delivery.
Ability to work 40 hours per week, Monday through Friday, with flexible start and end times aligned with clinic hours.
Ability to work primarily at the Huntington Beach clinic and support nearby locations in San Diego County as needed.

Nice To Haves

Experience with insurance verification, scheduling, and electronic health records.
Prior experience in allergy, immunology, or respiratory care settings.
Comfort handling a high volume of patients by phone and face to face.
Experience submitting and managing insurance prior authorizations.
Experience handling patient referrals.

Responsibilities

Greet patients and visitors professionally and provide a concierge-style experience.
Manage patient check-in and check-out in the EHR system, verify insurance, and collect co-pays.
Schedule patient appointments, testing appointments, and follow-ups in collaboration with providers and their requests.
Submit and track prior authorizations, including processing through multiple platforms and submitting required documentation.
Answer incoming calls at high volume and respond to patient inquiries courteously and accurately.
Maintain up-to-date, HIPAA-compliant records in the electronic health record system.
Keep the front-office area clean, organized, and stocked with necessary forms and supplies.
Assist with emergency response protocols calmly and alert clinical staff as needed.
Contribute to onboarding and training new team members to build support and cross-functional skills.
Provide support at the Huntington Beach clinic and nearby locations in San Diego County as needed.