Patient Service Representative - Urgent Care

Summit Health•Clifton, NJ

2d•$18 - $22

About The Position

The Patient Service Representative supports patient-facing operations in an urgent care setting. The role welcomes and directs visitors, patients, and families; manages patient registration and flow; answers and routes telephone calls; communicates schedule delays; and provides customer service. The representative also handles payment collection and reconciliation, insurance verification and account updates, appointment and diagnostic procedure scheduling, referrals, and coordination with clinical staff on pre-authorizations. Additional work includes clerical tasks, following downtime procedures, adapting to schedule and office coverage needs, and commuting to satellite offices as needed.

Requirements

High school diploma or GED required.
Ability to communicate in English orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Meet the physical demands of pushing, pulling, lifting, mobility, hand and finger dexterity, balance, and endurance described in the posting.
Ability to work in an environment with the listed environmental risks and potential exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet and direct visitors, patients, and families in a friendly, professional manner.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and route telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance using the online system, and update patient accounts, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures while following required workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.