Patient Access Representative - Urgent Care

Saint Luke's Health System•Kansas City, MO

1d•Onsite

About The Position

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Centralized Patient Access: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Registration in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable.

Requirements

Less than 1 year of applicable experience
Basic Life Support - American Heart Association or Red Cross
Strong computer skills
Critical thinking skills
Ability to multitask in a fast paced work environment

Responsibilities

Conduct professional patient interviews obtaining demographic, financial, and biographical information.
Understand insurance terminology, obtain information to appropriately bill payors, verify patient insurance eligibility, and confirm benefits eligibility.
Gather statistical information in compliance with federal and state regulations with minimal support from a supervisor.
Complete payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors.
Make referrals to appropriate financial resources such as payment plans and lines of credit.
Deliver quality performance and service excellence.
Answer basic registration questions with minimal support.
Demonstrate quality customer service.
Participate in timely efficient workflow.
Achieve quality score for career ladder level I as determined by Patient Access Leadership (in Centralized Patient Access).
Perform Registration in at least one location (in Centralized Patient Access).
Consistently score a minimum of 92% on a customer service review (in Centralized Patient Access).
Meet productivity goals where applicable (in Centralized Patient Access).