Patient Access Representative - Urgent Care
About The Position
Conducts professional patient interviews to obtain demographic, financial, and biographical information. Understands insurance terminology, obtains information needed to bill payors appropriately, verifies insurance and benefits eligibility, and gathers statistical information in compliance with federal and state regulations with minimal supervisory support. Completes payment transactions using professional negotiating techniques to collect money owed by patients and guarantors, and refers them to appropriate financial resources, such as payment plans and lines of credit. Delivers quality performance and service excellence. Strong computer and critical-thinking skills and the ability to multitask in a fast-paced work environment are required. The representative can answer basic registration questions with minimal support, demonstrates quality customer service, and participates in timely, efficient workflow. In Centralized Patient Access, the role achieves the quality score for career ladder level I as determined by Patient Access Leadership, can perform registration in at least one location, consistently scores at least 92% on a customer service review, and meets productivity goals where applicable.
Requirements
- Less than 1 year of applicable experience.
- Basic Life Support certification from the American Heart Association or Red Cross.
- Strong computer skills.
- Strong critical-thinking skills.
- Ability to multitask in a fast-paced work environment.
Responsibilities
- Conduct patient interviews and obtain demographic, financial, and biographical information.
- Understand insurance terminology and obtain information needed to bill payors appropriately.
- Verify patient insurance eligibility and confirm benefits eligibility.
- Gather statistical information in compliance with federal and state regulations.
- Complete payment transactions and professionally collect amounts owed by patients and guarantors.
- Refer patients and guarantors to appropriate financial resources, including payment plans and lines of credit.
- Answer basic registration questions with minimal support.
- Demonstrate quality customer service and participate in timely, efficient workflow.
- In Centralized Patient Access, achieve the career ladder level I quality score determined by Patient Access Leadership.
- Perform registration in at least one location.
- Consistently achieve a minimum 92% score on a customer service review.
- Meet productivity goals where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
