Patient Service Representative Heart Care

Trinity Health•Boise, ID

2d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join its Boise Heart Care Institute. The Patient Service Representative partners with physicians and clinical staff to handle patients’ administrative needs and help create a positive experience for patients and families. The role supports four to five providers on a given day and is cross-trained across different areas of cardiology in the Heart Care Institute. The clinic is located at 6140 W. Curtisian Ave., Suite 200. This is a full-time position with a Monday through Friday schedule of either 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m. The representative checks in and registers patients, collects payments, answers phones, takes accurate messages, schedules appointments, verifies insurance eligibility, and uses EPIC to update required information. The role also involves communicating with patients about delays and balances, assisting with financial assistance paperwork and payment plans, maintaining office inventory and equipment, and balancing daily financial activities. Saint Alphonsus Health System offers competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. The organization is committed to diversity, inclusion, equal opportunity, and treating everyone with fairness, dignity, and respect.

Requirements

High school diploma or equivalent preferred.
Previous customer service experience.
Excellent communication skills when communicating with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
Friendly, detail-oriented, and quick to learn.
Passion for providing high-quality customer service.

Nice To Haves

Healthcare experience preferred.
Electronic health record (EHR) experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Demonstrate the organization’s mission, vision, and values in behaviors, practices, and decisions.
Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures, and report needed changes.
Acknowledge and greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly of delays, explain the reason, and provide the anticipated wait time.
Collect, record, and communicate patients’ responsible balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the work area, including reception, neat.
Follow cash control policies and procedures and balance daily financial activities.
Ensure collection of payments at the time of service.
Answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
Use EPIC to update required patient information.
Work in partnership with physicians and clinical staff to address patients’ administrative needs.
Cross-train in different areas of cardiology in the Heart Care Institute.