Patient Service Representative Heart Care

Trinity Health•Boise, ID

3d•Onsite

About The Position

Saint Alphonsus Health System is seeking a genuine, friendly, empathetic self-starter to join the team at its Boise Heart Care Institute. The Patient Service Representative partners with physicians and clinical staff to meet patients’ administrative needs and help create a positive experience for patients and their families. The role includes checking in patients, collecting co-pays, answering telephones, taking accurate messages, scheduling appointments, checking insurance eligibility, and updating information in the EPIC electronic medical record. This full-time position supports 4–5 providers on a given day and includes cross-training in different areas of cardiology at the Heart Care Institute. The schedule is Monday through Friday, either 7:30 a.m.–4:00 p.m. or 8:00 a.m.–4:30 p.m. The clinic is located at 6140 W. Curtisian Ave., Suite 200, Boise. The ideal candidate is friendly, detail-oriented, quick to learn, and committed to high-quality customer service. Excellent communication and independent decision-making skills are important. Saint Alphonsus colleagues receive competitive compensation, a full benefits package, and opportunities for growth throughout Saint Alphonsus Health System and Trinity Health.

Requirements

Previous customer service experience is required.
Friendly, detail-oriented approach and ability to learn quickly.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Healthcare experience preferred.
Electronic health record experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Demonstrate the organization’s mission, vision, and values in behaviors, practices, and decisions.
Protect patients’ rights by maintaining the confidentiality of personal and financial information and following HIPAA guidelines.
Maintain operations by following policies and procedures and reporting needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, the reason for the delay, and the anticipated wait time.
Collect, record, and communicate patient balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment, and order supplies.
Keep the work area, including the reception area, neat.
Follow cash-control policies and procedures, balance daily financial activities, and ensure payments are collected at the time of service.
Check patients in, collect co-pays, answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.