Patient Service Representative - Primary Care
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and connects with patients to help ensure a seamless, compassionate experience. It includes assisting clinical staff with accurate medical records and entering complete, current patient billing information into the patient accounting system to support revenue collection. The position serves patients who arrive for appointments or contact the practice by telephone or in person with questions about appointments, tests and procedures, bills and charges, referrals, and other matters. The role is part-time and supports primary care offices in Buffalo Grove and Mount Prospect. Office hours include weekday shifts and scheduled Saturday hours: Buffalo Grove is open the first and second Saturdays of each month, and Mount Prospect is open the second Saturday of each month. The position involves working in a high-volume, multiple-task environment and may include exposure to ill patients and interactions with demanding customers. The role requires lifting up to 35 pounds without help; patient-handling equipment and assistance are expected for lifts above 35 pounds or when a patient cannot assist, when available.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multiple-task environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment and another associate are expected when available.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the practice by phone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Enter patient and payer billing information at the time of service and follow up accurately on missing information.
- Collect payment at the time of service to help maximize revenue.
- Assist clinical staff in maintaining accurate medical records and uphold medical-record standards for accuracy and timeliness.
Benefits
- Paid time off programs.
- Health and welfare benefits, including medical, dental, vision, life, and short- and long-term disability coverage, subject to eligibility.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Family benefits, including adoption assistance and paid parental leave, subject to eligibility.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
