Patient Service Representative - Coastal Eye Care

Conifer Health Solutions•Ellsworth, ME

12d

About The Position

Coastal Eye Care is hiring a non-exempt medical office professional responsible for front-office processes in a physician practice. The role supports the mission and policies of Tenet Physician Resources and follows Tenet privacy, confidentiality, and corporate compliance requirements. The position includes patient reception, scheduling, registration, insurance verification, payment and charge processing, referral support, and patient portal enrollment. A $500 sign-on bonus is offered to new hires only.

Requirements

High school diploma or GED.
Highly preferred: 1 to 2 years of experience working in a medical office or healthcare setting.

Nice To Haves

Healthcare management or administration certification preferred.
1 to 2 years of experience working in a medical office or healthcare setting highly preferred.

Responsibilities

Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
Follow the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
Support the Tenet Corporate Compliance Program by understanding compliance responsibilities, following applicable laws and policies, and reporting compliance concerns promptly and appropriately.
Greet patients entering the practice.
Answer office phones; make, confirm, and reschedule appointments as needed.
Check in patients, collect accurate demographic information, enter it into the electronic system, and verify insurance.
Assist with patient checkout, referral processing, and scheduling.
Collect co-pays and post charges.
Enter charges and process patient balances.
Provide patients with information about office policies, procedures, and the practice.
Explain and enroll patients in the patient portal.
Perform additional responsibilities as needed.