Patient Services Representative - CCP Express Care Wexford

UPMC • Sewickley, PA

3d

About The Position

UPMC Children's Community Pediatrics is hiring a Limited Part-Time Patient Services Representative to support the offices in Wexford. Weekend and evening availability is required to support the hours of operation. Clinic hours are 4:30 p.m.–9 p.m. Monday through Friday, 11:30 a.m.–8 p.m. Saturday, and 9:30 a.m.–6 p.m. Sunday. Registration and EPIC experience are preferred.

The representative welcomes patients, supports check-in and registration, collects copayments, updates patient information, arranges follow-up appointments, and helps patients navigate the healthcare system. The role also includes registering patients in Biometrics, promoting the MyUPMC portal, explaining financial responsibilities and connecting patients with resources, verifying insurance, obtaining consent signatures, following HIPAA regulations, handling phone calls, scanning records, and performing office duties.

Requirements

• Completion of high school or equivalent.
• Act 31, Act 33, Act 34, and Act 73 clearances.

Nice To Haves

• Registration and EPIC experience.
• Experience with personal computer-based applications and office equipment, and proficient typing skills.
• Two years of experience in a medical, billing, fiscal, or customer service role.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update patient information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote the MyUPMC portal.
• Educate patients about financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED