Assoc Patient Access Rep - Fam Med Care-Noblesville Pav

Community Health Network • Noblesville, IN

7d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The role supports check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps maintain smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits.

The position performs a variety of front-office and back-office functions throughout the network, including registration and admissions activities, patient movement tracking, pre-registration, medical-necessity verification, and accurate collection and entry of patient, insurance, health, and financial information. The APAR also reviews the electronic health record for completeness and makes necessary changes.

Requirements

• High school diploma or GED equivalent.
• Proficiency in inpatient, outpatient, and emergency registration.
• Ability to monitor and perform patient hospital and/or ambulatory movement.
• Ability to use the EPIC work queue to pre-register scheduled patients.
• Ability to verify medical necessity according to CMS standards and communicate coverage and eligibility information.
• Ability to accurately handle patient demographic, insurance, health, and financial information.
• Ability to use computer software to support payment for authorized services.
• Ability to review and update electronic health records.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a strong customer service work history (preferred).

Responsibilities

• Perform patient registration and admissions for inpatient, outpatient, and emergency visits.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to help assure payment for authorized services.
• Confirm the electronic health record (EHR) is complete and make necessary changes.
• Support customer service, check-ins, scheduling, payment collection, insurance verification, and financial clearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED