Assoc Patient Access Rep - Breast Care Kokomo
About The Position
The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role includes patient check-in, scheduling, payment collection, insurance verification, and compliance management. The APAR helps maintain smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits. The position performs a variety of front-office and back-office functions throughout the network. Duties include registration and admissions work, patient movement monitoring, use of the EPIC work queue to preregister scheduled patients, verification of medical necessity and coverage, collection and verification of confidential patient and financial information, and review of electronic health records for completeness.
Requirements
- High school diploma or GED equivalent.
- Preferred: 1 or more years of experience in a healthcare office setting and/or a strong customer service work history.
Nice To Haves
- One or more years of experience in a healthcare office setting and/or a strong customer service work history.
Responsibilities
- Provide customer service as a first point of contact for visitors.
- Perform patient registration, check-ins, scheduling, and financial clearance.
- Collect payments and verify insurance.
- Complete inpatient, outpatient, and emergency registrations.
- Complete admissions, discharges, and transfers in a timely manner when applicable.
- Monitor and perform patient hospital and/or ambulatory movement.
- Use the EPIC work queue to preregister scheduled patients.
- Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
- Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
- Gather and verify confidential health and financial information from patients using computer software to assure payment for authorized services.
- Confirm the completeness of the electronic health record (EHR) and make necessary changes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
