Assoc Patient Access Rep - Fam Med Care-Washington

Community Health Network • Washington, DC

2d

About The Position

The Associate Patient Access Representative (APAR) is the first contact for visitors and provides customer service, patient registration, and financial clearance. The role supports patient check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps ensure smooth workflows and adherence to guidelines so patients are administratively and financially prepared for their visits.

The position performs a variety of front-office and back-office functions throughout the network, including registration and admissions activities, patient movement monitoring, pre-registration of scheduled patients, medical necessity verification, collection and entry of patient and financial information, and review of the completeness of electronic health records.

Requirements

• High school diploma or GED equivalent.
• Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background (preferred).

Responsibilities

• Handle customer service, patient registration, and financial clearance for visitors and patients.
• Check in and schedule patients and collect payments.
• Verify insurance and support compliance with applicable guidelines.
• Complete inpatient, outpatient, and emergency registrations.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using various computer software to assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED