Assoc Patient Access Rep - Fam Med Care-Carmel

Community Health Network • Carmel, IN

1d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The position supports check-ins and scheduling, collects payments, verifies insurance, and manages compliance. The APAR helps ensure smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits. The role includes a variety of front-office and back-office functions throughout the network.

Requirements

• High school diploma or GED equivalent.
• Preferred: At least 1 year of experience in a healthcare office setting and/or a work history demonstrating strong customer service.
• Proficiency in inpatient, outpatient, and emergency-admission registration processes.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history demonstrating strong customer service.

Responsibilities

• Provide customer service to visitors as the first point of contact.
• Perform patient registration and financial clearance, including check-ins and scheduling.
• Collect payments and verify insurance.
• Help manage compliance and ensure workflows follow applicable guidelines.
• Complete different types of registrations, including inpatient, outpatient, and emergency admissions.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to help assure payment for authorized services.
• Confirm that the electronic health record (EHR) is complete and make necessary changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED