Assoc Patient Access Rep-Fam Med Care Zionsville

Community Health Network•Indianapolis, IN

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The role supports patients administratively and financially before their visits and helps ensure efficient workflows and compliance with applicable guidelines. The APAR performs a variety of front-office and back-office functions across the network. Duties include patient check-in and scheduling, collecting payments, verifying insurance and eligibility, managing registration and patient movement, and maintaining accurate patient records and financial information.

Requirements

High school diploma or GED equivalent.
Proficiency in inpatient, outpatient, and emergency registration types.
Ability to complete admissions, discharges, and transfers in a timely manner when applicable.
Ability to monitor and perform patient hospital and/or ambulatory movement.
Ability to use the EPIC work queue to preregister scheduled patients.
Ability to verify medical necessity according to CMS standards and communicate coverage and eligibility information.
Accuracy in entering patient demographic, insurance, and financial information.
Ability to gather and verify confidential health and financial information using computer software.

Nice To Haves

At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background.

Responsibilities

Provide customer service as the first point of contact for visitors.
Perform patient check-ins, scheduling, registration, and financial clearance.
Collect patient payments.
Complete inpatient, outpatient, and emergency registrations, as applicable.
Complete admissions, discharges, and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use the EPIC work queue to preregister scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
Gather and verify confidential health and financial information from patients using computer software to support payment for authorized services.
Confirm the completeness of the electronic health record (EHR) and make necessary changes.
Support smooth workflows and adherence to guidelines.