Assoc Patient Access Rep - Breast Care Kokomo

Community Health Network•Kokomo, IN

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role includes patient check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps maintain smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits. This position performs front-office and back-office functions across the network, including registrations, admissions, discharges, transfers, patient movement monitoring, preregistration through EPIC work queues, verification of medical necessity and coverage, collection and entry of patient and financial information, and review of electronic health records.

Requirements

High school diploma or GED equivalent (required).
Proficiency in inpatient, outpatient, and emergency registrations.
Ability to use EPIC work queues for preregistering scheduled patients.
Ability to verify medical necessity in accordance with CMS standards.
Ability to accurately identify and enter patient demographics, insurance, and financial information.
Ability to gather and verify confidential health and financial information using computer software.

Nice To Haves

At least 1 year of experience in a healthcare office setting and/or work history with a strong customer service background (preferred).

Responsibilities

Provide customer service as a first contact for visitors.
Perform patient registration, check-ins, and scheduling.
Collect payments and support financial clearance.
Verify insurance and communicate relevant coverage and eligibility information to patients.
Complete inpatient, outpatient, and emergency registrations.
Complete admissions, discharges, and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use EPIC work queues to preregister scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
Gather and verify confidential health and financial information using computer software to assure payment for authorized services.
Confirm the completeness of the electronic health record (EHR) and make necessary changes.
Maintain compliance and support smooth workflows.