Patient Service Representative I

VARIETY CARE INC•Oklahoma City, OK

25d•Onsite

About The Position

The Patient Service Representative I works in Administration and reports to the Practice Administrator. The role supports patient check-in and check-out, appointment scheduling, patient record updates, telephone coverage, and collection processing. It also supports Variety Care’s Patient Centered Medical Home accreditation and commitment to providing safe, effective, patient-centered, timely, efficient, and equitable care. The position calls for an attentive, enthusiastic, joyful, patient, and punctual approach, along with integrity, adaptability, sound judgment, and accountability.

Requirements

High school diploma or GED.
Legible handwriting and basic mathematical skills.
Ability to work with the public.
Ability to perform simple data entry and basic keyboarding.
Ability to communicate with patients and staff.
Trustworthiness in handling confidential information.
Ability to work in an active and stressful environment, including with difficult patients.
Ability to lift at least 25 pounds.
Ability to sit for long periods.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.
Bilingual English/Spanish.

Responsibilities

Receive patients at the reception window and obtain required information and documentation at check-in.
Collect and update patient financial and family information at each visit, including address, phone number, insurance coverage, and date of birth.
Update patient information and make changes in the electronic medical record.
Schedule appointments in the electronic medical record.
Post charges and payments at check-out.
Verify late or open balances and remind patients about outstanding balances.
Contact billing assistance to help patients with questions about balances owed.
Accept payments, secure daily collections, and balance daily transactions.
Keep the waiting area in good order and request custodial assistance as needed.
Follow HIPAA guidelines and Variety Care privacy policies and procedures.
Ensure office equipment is in good working order and notify the appropriate staff member when problems arise.
Provide backup and overflow coverage for front office telephone operators.
Accept direction from the Practice Administrator or physician on staff.
Support Patient Centered Medical Home accreditation and Variety Care’s commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff to support the Triple Aim: improve care experience and health outcomes while decreasing healthcare costs.
Perform other duties as assigned.