Patient Service Representative- Family Practice

Duly Health and Care • Woodridge, IL

2d • $17 - $24 • Onsite

About The Position

The Patient Service Representative is a key patient contact who provides exceptional customer service and supports smooth front desk operations in a family practice clinic in Woodridge, Illinois. The role involves greeting and checking in patients, answering phones, scheduling appointments, collecting copayments, making outbound calls, managing referrals, and maintaining accurate records in EPIC. The representative helps create a welcoming, efficient environment that supports quality care and a positive patient experience.

This is a full-time position of 40 hours per week. Clinic hours are Monday through Friday, 8:00 a.m. to 7:00 p.m., with rotating Saturday hours from 8:00 a.m. to 2:00 p.m. Travel is required as needed. Compensation is $17.00–$24.00 per hour; actual pay depends on factors including skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

The role requires a high school diploma or equivalent. At least one year of experience in a medical office or clinical setting is preferred, as is prior receptionist or front desk experience. The ideal candidate has excellent customer service and communication skills, proficiency with EPIC or similar electronic medical record systems, knowledge of medical office procedures and insurance verification, and the ability to handle sensitive information discreetly.

Benefits include medical, dental, and vision coverage; a no-cost mental health benefit; employer-provided life and disability insurance; tuition reimbursement; an immediate 401(k) match; paid volunteer time; and parental leave and adoption or surrogacy financial benefits for eligible non-physician team members.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar electronic medical record systems.
• Knowledge of medical office procedures and insurance verification.
• Ability to operate phones, personal computers, software, and other basic IT systems.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Detail orientation and strong organizational and time-management skills.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, and adaptable attitude.
• Ability to sit, stand, walk, bend, and stretch for extended periods.
• Vision correctable to 20/20 and normal hearing for phone communication.

Nice To Haves

• At least one year of experience in a medical office or clinical setting.
• Prior experience in a receptionist or front desk role.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling, and conduct lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to improve appointment availability and patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts accurately.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer a multi-line phone system, take and route messages, and make outbound calls to schedule and confirm appointments.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review daily performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows to support results.
• Maintain patient confidentiality and comply with HIPAA standards in interactions and documentation.
• Monitor patient wait times and communicate delays empathetically and professionally.
• Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• No-cost mental health benefit.
• Employer-provided life and disability insurance.
• $5,250 annual tuition reimbursement.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay for eligible non-physician team members.
• Financial benefit for adoption and surrogacy for eligible non-physician team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED