Parts Coordinator Jobs

About The Position

Requirements

• At least 3 years of collections or accounts receivable experience.
• Excellent communication and relationship-building skills with all levels of leadership.
• Ability to thrive in demanding, fast-paced environments while providing high-quality customer support and efficiently resolving complex inquiries.
• Excellent PC skills and meticulous attention to detail in data entry, documentation, and reconciliations.
• Strong working knowledge of Excel, including VLOOKUPs and formulas.
• Ability to manage multiple tasks concurrently.
• Strong organizational, conflict-resolution, and leadership skills.
• Results-driven and self-motivated.

Nice To Haves

• PeopleSoft experience.
• Bachelor’s degree.

Responsibilities

• Manage proactive customer collections communications by phone and email to secure outstanding receivables.
• Facilitate monthly strategic account reviews with internal sales and store teams to improve recovery performance on critical outstanding balances.
• Research and resolve customer disputes and escalations.
• Review and reconcile customer accounts, and submit account adjustments and small balance write-off requests.
• Generate aging reports and track past-due metrics for internal finance, sales, and management teams.
• Support foundational training for new hires and advanced skill development for existing team members.
• Collaborate with accounts payable and accounts receivable teams as needed to accelerate collections.
• Provide requested accounts receivable documentation to support internal and external audits.
• Perform other duties and ad hoc special projects as assigned by management.