Parts Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Results oriented and focused on continuous process improvement.
• Ability to adapt to changing priorities; meets deadlines and works well under pressure.
• Must possess a customer centric mindset along with the ability to build strong relationships.
• Excellent interpersonal skills, organization skills and communication skills (written and oral).
• Proficient computer skills with ability to learn new applications and programs.
• Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections.
• Strong work ethic and self-starter.
• Able to effectively manage multiple tasks/priorities and adapt to change.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers.
• Ability to work independently with limited supervision.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Must be able to work in a dynamic, fast paced service environment.
• Ability to exercise sound judgment and decision making.
• A good mechanical aptitude or understanding of how things are assembled and how they work is essential.
• Valid driver’s license and a safe driving record.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• The employee must be able to lift varied weight.
• Seeing, reading, and writing to complete job responsibilities.
• Lift up to 50 pounds without assistance

Nice To Haves

• Associates degree in a related field preferred.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Build and manage strong customer relationships through customer interactions by optimizing opportunities through proactive communication.
• Engage with customers via phone, portal, email, text and chat to respond to requests, resolve issues, answer questions, and provide status of repairs
• Communicates with customers on a regular basis regarding the status of their machine repair (including any additions or changes in the scope of the repair), vendor orders, etc.
• Engage with vendors / suppliers for orders and deliveries (completeness, timeliness, tracking, accuracy, cost, discrepancies, and quality).
• Serves as primary contact and oversees the sourcing, procurement and back orders of all Allied Vendor Backorders.
• Oversee communication with vendors and management of orders: follow up on outstanding orders, processing of returns, claims on discrepancies and damaged items, review and return of surplus items, etc.
• Provide support for Parts Counter inbound call overflow and assist customers with inquiries in a professional manner.
• Properly identifies, locates and obtains needed items by using parts catalogs, internet and CAT ordering system.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Codes invoices to the proper accounts and forwards to accounting.
• Assists Service Managers as required, Opens/Closes work orders to include warranty department and customer.
• Assists Service team with all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
• Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
• Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
• Meets final repair performance versus quoted amounts expectations of on or under quote.
• Works closely with PSSRs and other department’s sales representatives to coordinate service opportunities in their assigned areas.
• Uses the service scheduling tool to schedule and maintain all aspects of the repairs.
• Other duties as assigned.

Benefits

• Competitive Pay.
• Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement