Customer Relations Coordinator – Accounts Receivable

Genuine Parts Company • Duluth, GA

14d

About The Position

The Customer Relations Coordinator manages an advanced collections portfolio, working to mitigate delinquency while fostering collaborative, productive relationships with internal and external stakeholders. The role manages customer collections communications, resolves disputes and escalations, reconciles accounts, prepares reports, supports team training, and collaborates with accounts payable and accounts receivable teams. The coordinator also provides accounts receivable documentation for internal and external audits and performs other duties and ad hoc projects as assigned by management.

Requirements

• At least 3 years of collections or accounts receivable experience.
• Excellent communication and relationship-building skills with all levels of leadership.
• Ability to thrive in demanding, fast-paced environments while providing high-quality customer support and efficiently resolving complex inquiries.
• Excellent PC skills and meticulous attention to detail in data entry, documentation, and reconciliations.
• Strong working knowledge of Excel, including VLOOKUPs and formulas.
• Ability to manage multiple tasks concurrently.
• Strong organizational, conflict-resolution, and leadership skills.
• Results-driven and self-motivated.

Nice To Haves

• PeopleSoft experience.
• Bachelor’s degree.

Responsibilities

• Manage proactive customer collections communications by phone and email to secure outstanding receivables.
• Facilitate monthly strategic account reviews with internal sales and store teams to improve recovery performance on critical outstanding balances.
• Research and resolve customer disputes and escalations.
• Review and reconcile customer accounts, and submit account adjustments and small balance write-off requests.
• Generate aging reports and track past-due metrics for internal finance, sales, and management teams.
• Support foundational training for new hires and advanced skill development for existing team members.
• Collaborate with accounts payable and accounts receivable teams as needed to accelerate collections.
• Provide requested accounts receivable documentation to support internal and external audits.
• Perform other duties and ad hoc special projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level