Shift Supervisor - Network Operations
Military Spouse Corporate Career Network • Cayce, SC5d • Onsite
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Shift Supervisor - Network Operations - Cayce, SC
Military Spouse Corporate Career Network•Cayce, SC
•Onsite
About The Position
This position oversees the night-shift monitoring and operational response teams for critical IT telecommunications infrastructure, including transport (fiber and microwave), data networks, and circuits supporting Dominion Energy business areas. The supervisor leads a highly skilled group of IT Network Operations Analysts and arranges proactive and corrective actions to maintain high availability of the IT network, distributed data networks, and systems serving mission-critical applications. The role works three 12-hour shifts per week and includes on-call work, night shifts, overtime, and weekend and holiday work. It also participates in an alternating remote Saturday on-call rotation, requiring availability and response to issues or requests during scheduled on-call Saturdays. Limited out-of-state travel is required, with travel listed as up to 25%. The position is on-site in Cayce, South Carolina. No relocation assistance or work visa or employment authorization sponsorship is available.
Requirements
- At least 5 years of related IT infrastructure experience from previous project roles.
- Strong technical knowledge of telecommunications transport and data network connectivity.
- Ability to make independent decisions and exercise judgment when assessing network-related business impacts.
- General project management skills.
- Understanding of business partner priorities and concerns.
- Knowledge of the overall company organization and business.
- Familiarity with ITSM processes, including incident, problem, event correlation, and change management, and with ticketing tools such as ServiceNow.
- Strong commitment to employee development and growth.
- Ability to work three 12-hour shifts per week, including night shifts, on-call work, overtime, weekends, and holidays.
- Availability for limited out-of-state travel.
Nice To Haves
- Network Analyst or Network Engineering experience.
- Experience leading people or teams and/or supervisory experience.
- Experience supporting and communicating with senior executives or C-suite personnel.
- Experience with AI-driven observability platforms and tools for monitoring network health, reducing alert noise, and accelerating issue detection and resolution.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Business, or a related discipline; equivalent education and demonstrated related experience may be accepted.
Responsibilities
- Oversee night-shift monitoring and operational response teams for critical IT telecommunications infrastructure.
- Supervise IT Network Operations Analysts and arrange proactive and corrective actions to maintain high service availability.
- Assess network impacts on business operations and make independent decisions.
- Serve as an escalation point for complex technical issues and help minimize mean time to repair for affected locations and services.
- Review network status and tickets, coordinate work assignments, and monitor team metrics and results.
- Identify, recommend, and implement improved work alternatives and business processes.
- Create an inclusive, productive team environment focused on effective network issue resolution.
- Provide assistance, advice, and guidance to co-workers.
- Participate in the alternating remote Saturday on-call rotation and respond to issues or requests as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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