Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who supports store success by helping build and retain a high-performing team, delivering excellent customer experiences, and achieving sales and Total Monthly Income goals. This role provides hands-on leadership through coaching, training, floor management, and performance feedback, while supporting the productivity and development of Dream Makers. The position also assists with payroll and timekeeping, inventory and merchandise processes, staffing and talent development, and the consistent execution of store standards. The role requires prior retail management experience, familiarity with a computerized POS system, and the ability to perform the stated physical activities and use computers and other electronic devices for extended periods.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see near and far, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll to help keep hours within the monthly budget, and monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front-of-house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, ensure the store is staffed to achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
