Supervisor, Operations

AdaptHealth•Reno, NV

About The Position

The Supervisor, Operations oversees operations performed within an AdaptHealth branch. This role provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are accurately and promptly delivered to patients’ homes. The Supervisor collaborates with company leadership, health systems, hospice partners, and community referral sources to improve patient services. The position is responsible for regulatory compliance, branch logistics and inventory, service quality, and staff hiring, onboarding, training, and performance management. It also supports patient equipment needs, including emergency problems and scheduled home respiratory equipment checks, and participates in on-call coverage outside business hours in accordance with company policy. AdaptHealth describes its offering as full-service home medical equipment and related services, with a commitment to employee support, development, advancement, competitive compensation, benefits, care innovation, and responsible environmental stewardship.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills, with attention to detail.
Strong verbal and written communication skills.
Strong customer service skills.
Proficient computer skills and knowledge of Microsoft Office, specifically Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flow through systems and interactions between systems.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer service, claims, or billing.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team by providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Manage and control branch inventory, place purchase orders according to company restocking protocol, and work with department leaders to ensure customers receive goods and services promptly, efficiently, and safely.
Address service concerns, identify trends, and work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root cause analysis and resolve operational problems, including reviewing customer-service failures and implementing appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and inform physicians and relevant parties about changes in patients’ conditions through visit reports and telephone communication.
Communicate with regional and departmental leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist with patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for using personal protective equipment, infection control, and hazardous-materials handling, and maintain patient confidentiality in accordance with HIPAA.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Set and communicate job expectations; plan, monitor, and appraise staff results; coach, counsel, and discipline employees; and develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.