Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who supports store success by developing and retaining a high-performing team, delivering world-class customer service, and helping exceed sales plans. The role involves hands-on leadership, coaching, mentoring, and active floor management to promote a high-performance culture and five-star guest experiences. The supervisor also supports store operations, including payroll monitoring, sales goals, inventory processes, and staffing. The posting describes the schedule as flexible and notes that duties may vary; this description is not a comprehensive list of all responsibilities or qualifications.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale (POS) system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly discussions using customer reviews and mystery shops.
- Help build a talent pipeline and maintain staffing levels to achieve staffing goals and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Flexible schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
