Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent world-class customer service, and exceed sales plans. The role provides hands-on leadership by mentoring, leading, and coaching team members, while fostering a high-performance culture and maximizing team productivity. The supervisor supports store operations and performance across front-of-house and alterations, including payroll and timekeeping, inventory processes, sales-goal execution, customer experience, and staffing. The position also involves active floor management, performance coaching, and helping maintain a strong talent pipeline.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store toward consistent Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise quality standards.
- Communicate daily sales goals and drive team action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, meet staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet for early access to pay
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
