Operations Supervisor
David's Bridal•Greenville, SC
•$13 - $16•Onsite
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver world-class customer service, and exceed sales plans. This role mentors, leads, and coaches team members, supporting their performance and productivity while creating a consistent five-star experience for guests. The supervisor supports store operations across customer service, sales, payroll, inventory, and staffing.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across store roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to achieve Total Monthly Income goals through foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a talent pipeline, ensure the store is staffed to meet staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
