Operations Supervisor (STL)

Jobs At Air General•Saint Louis, MO

5d•Onsite

About The Position

Air General is seeking an Operations Supervisor at its St. Louis International Airport (STL) location. The position oversees domestic contract cargo handling services for the customer, with an emphasis on safety, efficiency, customer service, and reliable flight operations. The supervisor coordinates procedures and objectives to improve domestic cargo operations and promote use of international flights, while ensuring customer service targets and requirements are met. The role includes overseeing employee training, service quality, incident investigations, corrective and disciplinary actions, and communication with customers, employees, managers, and supervisors. The supervisor maintains the integrity of domestic cargo and mail handling and ensures compliance with FAA, airport, and company safety and security procedures. The role may involve varied shifts, including nights, weekends, and holidays, in a fast-paced, high-noise environment; some travel may be required for airline-specific training.

Requirements

Knowledge of and experience with domestic and international air cargo, with a strong focus on customer service.
Ability to work independently and as part of a team.
High school diploma or GED.
Ability to obtain a valid airport SIDA badge.
At least 18 years of age.
Valid, unexpired U.S. driver's license.
Ability to lift up to 70 pounds.
Intermediate computer skills, particularly with Microsoft Office programs.
Ability to understand and communicate clearly in English when performing essential job functions.
Ability to pass pre-employment screenings, background checks, airport/government security background checks, applicable Custom Security Seal requirements, and post-offer drug screens.
Availability to work varied shifts, including nights, weekends, and holidays.
Ability to handle stress in a fast-paced, high-noise environment and meet deadlines.

Nice To Haves

Advanced degree preferred.
Some travel may be required for airline-specific training.

Responsibilities

Organize, coordinate, and control domestic contract handling services on behalf of the customer safely and efficiently.
Coordinate and develop objectives and procedures to enhance domestic cargo operations and promote the use of international flights.
Implement procedures to meet customer targets and service requirements while protecting the safe and punctual operation of domestic flights.
Ensure required training standards are achieved or exceeded and oversee comprehensive employee training plans.
Initiate directives and procedures to enhance customer service levels.
Meet regularly with managers and supervisors to review service handling and establish feedback and improvement plans.
Take prompt corrective action when service levels are not met and appropriate disciplinary action for safety, security, company-rule, or service violations.
Administer company conduct rules fairly and justly.
Ensure incidents and service complaints are fully investigated and provide concise written reports.
Ensure recommendations for service improvements are implemented.
Establish protocols for employee and administrative matters to support effective employee performance.
Maintain and promote the integrity of domestic cargo and mail handling operations.
Develop routines with customers and employees for service planning, control, and feedback, emphasizing clear communication.
Follow FAA, airport, and Air General safety and security procedures and immediately rectify discrepancies.
Perform other duties as directed by the customer or Station Manager.

Benefits

Medical, dental, and vision coverage
Short-term and long-term disability
Health and flexible spending accounts
Paid time off and sick time
Paid parental leave
401(k) retirement plan and Roth option after six months; company match after one year
Life insurance
Tuition scholarship program
Company emergency loan program
Earned wage access through Tapcheck
Tuition reimbursement
Employee Assistance Program (EAP)