Airside Experience Specialist - STL

Signature Aviation•Berkeley, MO

9d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services. The position requires schedule flexibility, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft in varying weather conditions. The specialist supports safe, efficient airside operations; prepares for arriving and departing aircraft; provides aircraft and guest services; operates ground equipment and vehicles; and maintains safe, clean, and secure ramps. The role also includes fuel handling, accurate recordkeeping, following safety, security, and emergency procedures, and stopping work when conditions could cause harm or damage.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background-check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors or management.
Excellent guest-service skills, an energetic and outgoing guest-focused personality, and ability to anticipate guest needs and prioritize requests and job responsibilities while multitasking in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Ability to physically enter, exit, and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
Ability to safely and efficiently perform functions such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and timely complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open tasks, and immediately communicate observed safety concerns to stakeholders.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional and friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols set by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.