Airside Experience Specialist

Signature Aviation•East Granby, CT

8d•Onsite

About The Position

The Airside Experience Specialist is the face of Signature Aviation’s private aviation terminal, delivering a seamless, personalized, and welcoming experience to guests, crew members, and aircraft. The role combines hospitality with hands-on airside operational support, helping guests feel cared for from arrival through departure. It involves working around active aircraft, outdoors, and in varying weather conditions, with schedule flexibility that includes nights, weekends, and holidays. The specialist works with team members and other stakeholders to perform airside services safely and efficiently, operate ground service equipment, assist with aircraft and fuel services, handle luggage and cargo, and provide guest transportation. The position also involves maintaining safe and secure ramps, following safety, security, and emergency procedures, and accurately recording work and services performed.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from a supervisor or management.
Excellent guest service skills, an energetic and outgoing guest-focused personality, ability to anticipate guest needs, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals, and to communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform functions such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into and out of aircraft and between the private aviation terminal, guest vehicles, and other transportation.
Provide professional, friendly guest service and maintain a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when unsafe conditions or acts could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.