Airside Experience Specialist

Signature Aviation•Trenton, NJ

4d•$22 - $25

About The Position

The Airside Experience Specialist is the face of a private aviation terminal, providing personalized, welcoming service to guests, crew members, and aircraft while supporting hands-on airside operations. The role combines hospitality with ground-service work to deliver a seamless experience from aircraft arrival through departure. The specialist operates ground service equipment and performs aircraft ground services, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing. The position also involves preparing for arrivals and departures, handling luggage and cargo, transporting guests, maintaining safe and clean ramps, managing fuel records, following security and emergency procedures, and documenting work performed. The work takes place around active aircraft and outdoors in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. The posted pay range is $22.00 to $25.00 per hour.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under the company’s applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors or management.
Excellent guest-service skills, an energetic and outgoing personality, and the ability to anticipate guest needs, prioritize requests, multitask, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform duties such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and complete computer-based training modules.
Ability to successfully and timely complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest-service requirements.
Stop work when unsafe conditions or acts could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.