Airside Experience Specialist

Signature Aviation•Chicago, IL

1d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role combines hospitality with hands-on operational support to care for guests from arrival through departure. Duties include operating ground service equipment and performing aircraft ground services while maintaining a professional, service-first approach. The position involves working outdoors around active aircraft and in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. The role requires safe operation of vehicles and ground support equipment, attention to safety and security procedures, and the ability to provide excellent guest service in a fast-paced environment.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; must pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing personality, ability to anticipate guest needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to physically enter, exit, and operate motor vehicles and ground support equipment, and safely perform functions such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or another related field, or an equivalent combination of education, experience, and/or training.

Responsibilities

Conduct airside operations safely and efficiently in accordance with company policies and standard operating procedures, communicating accurately to accomplish operational tasks.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Prepare for arriving and departing aircraft, perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, and other transportation.
Provide professional and friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel, including fuel quality control, fuel receipt, inventory, and accurate related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Comply with and enforce Signature Aviation and airport security protocols, including physical, cyber, and data security.
Create accurate records of time worked and activities and services performed.