Airside Experience Specialist

Signature Aviation•Des Moines, IA

2d•Onsite

About The Position

The Airside Experience Specialist is the face of the private aviation terminal and provides a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on airside operational support, helping guests feel cared for from arrival through departure. It involves operating ground service equipment and performing aircraft ground services while maintaining a professional, service-first approach. The position requires schedule flexibility, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft in varying weather conditions.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests; meet airport background check requirements to receive and maintain an airport security badge; and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service, communication, interpersonal, multitasking, and task-management skills; ability to anticipate guest needs, prioritize requests, maintain professionalism and confidentiality, and work effectively with others.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment and safely perform work such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to use a computer and email, learn company software, and complete computer-based training modules.
Ability to successfully and promptly complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, using effective and accurate communication.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to safely and courteously transport guests, luggage, and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and accurate related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the Company's reputation; report concerns to the appropriate manager and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce Signature Aviation and airport physical, cyber, and data security protocols.
Create accurate records of time worked and activities and services performed.