Airside Experience Specialist

Signature Aviation•Roanoke, VA

5d•Onsite

About The Position

The Airside Experience Specialist is the face of a private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services. The specialist helps ensure guests feel cared for from arrival through departure while maintaining a professional, service-first approach. This position involves working around active aircraft and outdoors in varying weather conditions. Schedule flexibility is required, including nights, weekends, and holidays. The role requires compliance with operational, safety, security, and guest service procedures, as well as the ability to stop work and report unsafe conditions.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to pass company criminal and motor vehicle background checks, drug tests, and airport background checks; obtain and maintain an airport security badge; and meet applicable company insurability requirements.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license may be required at some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills, an energetic and outgoing personality, and the ability to anticipate guest needs and prioritize requests and responsibilities in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time calculations.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Strong interpersonal skills and ability to collaborate effectively with team members and serve guests.
Ability to multitask while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete required company training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work with a team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory service, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare proactively for arriving and departing aircraft, identify and perform open tasks, and promptly raise observed safety concerns.
Operate ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.