Airside Experience Specialist

Signature Aviation•Des Moines, IA

1d•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role combines hospitality with hands-on operational support so guests feel cared for from arrival to departure. You will operate ground service equipment and perform aircraft ground services while maintaining a professional, service-first approach. The position requires schedule flexibility, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft in varying weather conditions.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Must pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and be insurable under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Must pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) is required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Ability to read and comprehend safety rules, operating instructions, and procedure manuals in English, and clearly communicate in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including calculations involving percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multistep instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to multitask while maintaining attention to detail.
Ability to use a computer and email, learn company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature's training programs.
Must maintain professionalism and confidentiality and be able to anticipate guest needs and prioritize requests and job responsibilities in a fast-paced environment.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory service, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo to and from aircraft, the PAT, guest vehicles, or other transportation.
Provide professional and friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Maintain accurate records of time worked and activities and services performed.