Airside Experience Specialist

Signature Aviation•City of White Plains, NY

About The Position

The Airside Experience Specialist represents the private aviation terminal and provides a seamless, personalized, welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services from arrival through departure. Work takes place around active aircraft and outdoors in varying weather conditions, with schedule flexibility required for nights, weekends, and holidays.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel; ability to pass a color vision test for aviation fuel inspection.
Valid state driver's license; a commercial driver's license (CDL) may be required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow supervisor or management directions.
Excellent guest service skills; an energetic, outgoing, guest-focused approach; ability to anticipate guest needs, prioritize requests, multitask in a fast-paced environment, and maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English and communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment and safely perform tasks such as fueling and de-icing from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with few or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn company software, and complete computer-based training modules.
Ability to successfully and promptly complete Signature's training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Conduct airside operations safely and efficiently as part of a team, following policies and standard operating procedures and communicating accurately through appropriate methods.
Work closely with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs, including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering delivery, and towing.
Prepare proactively for arriving and departing aircraft, identify and complete open job tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo into and out of aircraft and between aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service with a positive and helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when continuing could cause harm to people, the environment, company or guest assets, or the company's reputation; report concerns to the appropriate manager and cooperate in resolving unsafe conditions or acts.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.