Airside Experience Specialist

Signature Aviation•Cedar Rapids, IA

6d•Onsite

About The Position

The Airside Experience Specialist is the face of the private aviation terminal, providing a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operation of ground service equipment and aircraft ground services. Specialists prepare for arriving and departing aircraft, support guests from arrival through departure, and help maintain safe, clean, and secure ramp operations. The position involves working around active aircraft outdoors and in varying weather conditions, with schedule flexibility that includes nights, weekends, and holidays.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements for an airport security badge, and qualify for coverage under applicable company insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license (CDL) is required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from supervisors and management.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate guest needs and prioritize requests and responsibilities while multitasking in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and communicate clearly in English in person, by telephone, radio, and in writing.
Ability to perform simple arithmetic, including percentages, fractions, angles, degrees, and time.
Physical ability to enter, exit, and operate motor vehicles and ground support equipment, and to perform tasks such as fueling and de-icing safely and efficiently from elevated heights.
Ability to carry out multi-step instructions and handle standardized situations with occasional or no variables.
Strong interpersonal skills and ability to work well with others.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.
Ability to complete Signature’s training programs successfully and on time.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work with the team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through appropriate methods.
Collaborate with team members, guests, clients, vendors, and aircraft crew members to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare proactively for arriving and departing aircraft, identify and complete open tasks, and promptly raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and other cargo between aircraft and the terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles safely and courteously to transport guests, luggage, and cargo.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation accurately.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in resolving them.
Follow emergency response procedures during critical events.
Comply with and enforce physical, cyber, and data security protocols required by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.