Operations Supervisor

Davids Bridal•Pineville, NC

About The Position

As a member of the management team, the Operations Supervisor assists in building and retaining a high-performing team, creating a consistent environment of world-class customer service, and exceeding sales plans. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests while serving as a mentor, leader, and coach. The Operations Supervisor fosters high performance and five-star customer service by maximizing the productivity of a motivated, friendly, enthusiastic, and engaged team. The position leads and models a customer-first culture, manages the sales floor, coaches and trains team members, monitors payroll and store operations, and supports the achievement of monthly income and staffing goals.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Coach and train team members to improve selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget.
Monitor and acknowledge timesheets for team members, including scheduled shifts, breaks, and meals.
Help lead the store in consistently achieving Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock items, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.