Operations Supervisor

Old Dominion Freight Line•Saint Joseph, MO

About The Position

Old Dominion Freight Line is hiring an Operations Supervisor to manage a shift or section in a service center. The supervisor maintains and achieves department, shift, service center, and/or company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees, supports smooth freight operations, and works with service center management to meet business objectives. The assigned shift may change based on scheduling and business needs, and availability is required in accordance with customer pickup and delivery schedules. The supervisor uses company systems and proprietary technology to monitor freight movement, communicates throughout the day with associates, customers, and team members, and completes company and government forms related to freight movement. The position includes responsibility for departmental staff, including hiring and disciplinary action.

Requirements

High school diploma or equivalent.
At least 2 years of operations experience; transportation industry experience is preferred.
Working knowledge of AS400 and Microsoft Office.
Good verbal and written communication skills.
Strong interpersonal skills.
Availability to work assigned shifts as needed, with schedules subject to change based on business needs and customer pickup and delivery schedules.

Nice To Haves

Some college education.
Supervisory experience.
Bachelor’s degree.

Responsibilities

Monitor and evaluate employee safety daily and provide safety-process training as needed.
Monitor and evaluate safe, efficient freight planning, loading, and unloading throughout the shift.
Teach and demonstrate safe lifting techniques and use safe lifting practices as needed.
Maintain housekeeping within the shift to support safety and productivity.
Manage, assign, and supervise pickups and deliveries to support employee and equipment utilization, employee development, and customer expectations.
Work with service center management to align operations with daily, weekly, monthly, and yearly business objectives.
Provide instructions, analyses, suggestions, and ideas to improve operations within the shift, department, and facility.
Provide employees with ongoing positive and constructive feedback on productivity and operational performance, including ROI, MPH, stops per hour, return shipments, missed shipments, and pickup and delivery errors.
Conduct daily inspections for compliance with local, state, and federal safety regulations, OSHA requirements, and DOT requirements.
Ensure trailers are loaded correctly for safe freight transport.
Pursue continuous improvement in all areas of service center operations.
Operate AS400, BLU, DYMS, and other company computer or freight-monitoring systems.
Complete forklift job training and operate a forklift as necessary within the service center.
Conduct daily shift meetings.
Make timely decisions based on volume levels and communicate schedules to affected employees.
Inspect tools and equipment for safe operating condition and direct correction of improper or adverse conditions.
Understand and ensure compliance with company and government regulations.
Work assigned shifts as needed and be available according to customer pickup and delivery schedules.
Use the company’s proprietary technology to monitor shipment locations as freight moves through terminals and communicate with associates, customers, and team members verbally and through computer systems.
Complete company and government freight-movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
Manage department staff, including hiring and disciplinary action.

Benefits

Health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability coverage.
Flexible spending accounts.
401(k) retirement plan with company match and an additional annual discretionary match opportunity.
Life insurance.
Wellness program.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities.
Promotion-from-within opportunities.
National career opportunities at more than 260 service centers.