Operations Supervisor

Davids Bridal•Huntsville, AL

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. This dynamic, attentive, and inspiring leader builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The role fosters high performance and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The Operations Supervisor supports store performance through active floor management, team coaching, payroll and timekeeping oversight, sales goal execution, inventory and merchandise processes, and talent development. The role also performs other duties as assigned.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance and use peripheral vision and depth perception.
Ability to look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Coach and train team members to improve selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours stay within the monthly budget.
Accurately monitor and acknowledge timesheets for team members, including scheduled shifts, breaks, and meals.
Help lead the store in consistently achieving Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock reporting, repairs, and merchandise first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.