Operations Supervisor
About The Position
As a member of the management team at David’s Bridal, the Operations Supervisor supports store success by helping build and retain a high-performing team, creating a consistent world-class customer service environment, and exceeding sales plans. The role provides hands-on leadership through mentoring, leading, and coaching team members, while maximizing team performance and productivity to deliver five-star customer experiences. The Operations Supervisor leads a customer-first culture, manages floor activity, supports sales and income goals, monitors payroll and inventory processes, and helps ensure staffing needs are met. The position is described as part-time and offers a flexible schedule. Actual duties and responsibilities may vary.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to strengthen team members’ selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours stay within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income (TMI) goals by executing foundational excellence and performance-based leadership for front of house and alterations.
- Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
