Operations Supervisor

Davids Bridal•Augusta, GA

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role calls for a dynamic, attentive, inspiring leader who builds relationships with team members (referred to as Dream Makers) and guests, and acts as a mentor, leader, and coach. The Operations Supervisor creates a high-performance, five-star customer-service environment by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty-store environment.
Prior experience with a computerized point-of-sale (POS) system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget.
Monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership across the front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
Observe individual team-member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, keep the store staffed to achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.