Supervisor, Clinical Operations

Altasciences • Cypress, CA

3d

About The Position

The Supervisor, Clinical Operations supervises and coordinates Clinical Operations team members and clinical activities during clinical trial execution. The role ensures that tasks and activities are completed in compliance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs). It includes managing team staffing and performance, overseeing training, directing trial activities, and maintaining participant and sponsor confidentiality. The supervisor also performs clinical trial activities such as data collection, safety measurements, sample handling, and in-house testing, while communicating trial progress and issues to management.

Requirements

• High school diploma or GED.
• Three years of related experience.
• One to three years of related management experience.
• Current Certified Phlebotomy Technician (CPT-1) license or Medical Assistant (MA or CMA) diploma.
• Current Basic Life Support (BLS, CPR/AED) certification.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills and a customer-service focus.
• Personal and professional integrity, with proven discretion in handling confidential information.
• Ability to develop strong, trusting relationships to gain support and achieve results.
• Ability to manage multiple conflicting priorities in a fast-paced environment.
• Leadership, interpersonal, and organizational skills.

Responsibilities

• Manage Clinical Operations team members, including leave management, schedule optimization, timesheet approval, performance reviews, disciplinary actions, and termination.
• Oversee training and training records for the Clinical Operations team and identify learning opportunities.
• Provide direction to team members during clinical trial activities.
• Ensure confidentiality of clinical trial participants and sponsors.
• Maintain and advocate for high levels of customer service and quality within the department.
• Perform clinical trial activities, including data collection, safety measurements, sample handling, and in-house testing.
• Communicate clinical trial progress to management teams.
• Help ensure timely resolution of findings.
• Assist with resolving data queries.
• Participate in SOP and protocol reviews.
• Communicate issues and problem resolutions to departmental supervisors and managers.

Benefits

• Health, dental, and vision insurance plans.
• 401(k)/RRSP with employer match.
• Paid vacation and holidays.
• Paid sick and bereavement leave.
• Employee assistance and telehealth programs.
• Training and development programs.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED