Supervisor, Clinical Operations
About The Position
The Supervisor, Clinical Operations supervises and coordinates the department’s daily operations and support staff. The role serves as a departmental liaison and first point of contact for patients, staff, and providers, and oversees efficient patient flow, supply use, and other operational functions. The supervisor generates and maintains statistical reports, assists the department manager with budget preparation, and manages the budget for the department’s administrative functions. The position collaborates with the department manager and/or director on department policies, procedures, and protocols; guides and trains staff responsible for patient admission, registration, scheduling, insurance verification, and frontline activities; and monitors quality assurance programs while recommending improvements. The supervisor oversees administrative and clinical staff as applicable, helps coordinate financial and personnel resources, and supports compliance and patient safety. Participation in compliance and other designated training is a condition of employment.
Requirements
- At least 1 year of related experience, including experience in a supervisory or lead capacity.
- Knowledge of and experience in supervision or management.
- Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans.
- Solid computer skills, including MS Excel, MS Word, and MS Outlook.
Nice To Haves
- Related experience in assigned technical or specialty areas.
- Conflict resolution skills.
- Ability to maintain patient confidentiality.
- Ability to deal with stressful situations.
- Ability to analyze and interpret data, manage time and work tasks, and plan, develop, and coordinate multiple tasks.
- PC skills and effective communication skills.
Responsibilities
- Supervises support staff, assesses patient needs, and delegates tasks appropriately.
- Guides and trains assigned staff responsible for scheduling and frontline activities.
- Supervises clinical staff in the department manager’s absence, assesses client needs, and delegates tasks appropriately.
- Facilitates development of unit-level plans for the financial and personnel resources needed to provide services on each shift.
- Ensures customer service and other administrative activities for department administrative staff, and develops staff to accomplish goals aligned with department and organizational direction.
- Supervises and coordinates daily staff assignments and department operations, including hiring, termination, disciplinary actions, performance evaluations, and training.
- Coordinates patient flow between frontline staff (Patient Care Coordinators) and clinical staff to support efficient daily transfers.
- Promotes quality improvement by facilitating ideas to improve patient care and department operations, and collaborates with healthcare team members on improvement initiatives related to administration, patient care, and overall department functioning.
- Generates and maintains statistical reports.
- Assists the department manager with budget preparation and manages the budget for administrative functions.
- Collaborates with the department manager and/or director to develop and revise department policies, procedures, and protocols.
- Monitors quality assurance programs and recommends areas for improvement.
- Adheres to policies, procedures, and regulations to support compliance and patient safety.
- Performs other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
