Supervisor Clinical Operations | Home Plus

Monument Health Rapid City Hospital•Rapid City, SD

3d•Onsite

About The Position

The Supervisor Clinical Operations provides general and technical supervision of clinical and front-office personnel. The role plans, develops, and organizes clinical activities to support effective, efficient delivery of quality healthcare. The supervisor educates staff on current information and oversees implementation of regulations, goal setting, and process improvements. The position also supports personal and team development by modeling Monument Health’s G3 Leadership Competencies and promoting its vision and mission. Other duties may be assigned.

Requirements

Associate degree in a related field, or an equivalent combination of education and experience that satisfies the degree requirement.
At least 3 years of healthcare experience.
Ability to work assigned schedules and hours as determined by the department.

Responsibilities

Assist with integrating new providers and services by ensuring staffing, practices, supplies, and equipment meet their needs.
Ensure adequate, cost-effective staffing based on provider and employee needs, patient volume, and emergency situations while maintaining quality-care standards.
Ensure patient care and supply documentation is accurate and thorough to support appropriate reimbursement; maintain medical-record quality according to departmental goals and standards.
Develop infection-control, quality-assurance, safety, and emergency-preparedness protocols for supervised departments.
Educate staff about changes in organizational policies and procedures.
Order and maintain appropriate levels of medical supplies and medications within budgetary constraints; ensure supplies, medications, and equipment are properly handled, stored, and checked monthly for expiration dates.
Interview, hire, orient, evaluate, counsel, discipline, and terminate employees within supervised departments.
Supervise clinical and front-desk staff and coordinate clinic patient-care activities.
Serve as a liaison among providers, employees, administrators, and patients, and as a community liaison at events that promote the organization’s mission.
Help assess the need for organizational change, develop and implement change-management strategies, and monitor long-term results.
Perform other duties as assigned.