Clinical Operations Supervisor

Covenant Health•Lewiston, ME

About The Position

The Clinical Operations Supervisor provides oversight of pharmacy practice programs, medication-use systems, quality initiatives, specialty pharmacy services, and clinical operations. The role works to detect, mitigate, and prevent medication-related adverse events; align medication use with evidence-based best practices and regulatory standards; and integrate medication therapy management and pharmaceutical care throughout the institution. The supervisor directs pharmacy support personnel, helps lead pharmacy operations when the pharmacy director is unavailable, and supports the mission and values of Covenant Health Ministry.

Requirements

5–6 years of college of Pharmacy.
B.S. in Pharmacy or PharmD.
1,500 hours of pharmacy internship.
Graduate degree.
Active state licensure.
At least 3 years of on-the-job pharmacist experience.
6–12 months of hospital pharmacy experience.
Complete 15 hours of approved continuing education per year.
Thorough knowledge of drugs and drug therapy.
Ability to handle multiple priorities and work under pressure.
Ability to make decisions using independent discretion.
Computer skills.
Excellent patient-relations and interpersonal skills.
Ability to read, write, speak, and comprehend English.
Effective telephone skills.
Ability to manage patient and personal emotions, including fear, anger, hostility, and violence.
Ability to work alone or with a team and in crowded or confined spaces.

Responsibilities

Prepare and dispense medication orders in accordance with policies, procedures, and protocols.
Interpret, transcribe, and verify verbal, written, and computerized medication orders in medication profiles.
Prepare and dispense medications safely and accurately, including sterile, chemotherapy, and parenteral nutrition preparations.
Issue controlled substances to patient care areas and maintain required records.
Monitor medication therapy for contraindications, interactions, allergies, dosage appropriateness, and therapeutic duplication.
Assist with pharmacokinetic consultations and drug dosing under organizational protocols.
Review culture and susceptibility data for antibiotic appropriateness and recommend changes as needed.
Read, extract, and interpret information from patient medical records.
Promptly detect and report suspected adverse drug reactions and medication errors.
Support the formulary by limiting non-formulary procurements, using therapeutic substitution protocols, and promoting rational medication selection.
Provide clinical consultations and medication therapy recommendations to practitioners, including evidence-based regimens, monitoring plans, and cost-effective alternatives.
Provide drug information to professional staff and patients or families, and document clinical activities and interventions.
Participate in quality improvement and medication-use review activities, including data collection, quality monitoring, inspections, and recordkeeping.
Participate in education of healthcare practitioners and provide new-hire orientation and workflow implementation support.
Provide on-call support for emergencies after evening shifts and overnight call responsibilities when assuming the pharmacist lead role.
Supervise and direct pharmacy support personnel and verify pharmacy technicians' daily activities.
Organize and prioritize work independently to ensure timely pharmacy services.
Answer telephone calls and requests at the pharmacy window, directing them appropriately.
Maintain a clean, neat, and organized pharmacy area and equipment.
Perform essential duties of the pharmacy director in their absence and manage pharmacy operations when the director is unavailable.
Attend pharmacy staff meetings, orientation, education, training, and relevant meetings or councils, including Infection Control and Antimicrobial Stewardship.
Review literature and other materials relevant to pharmacy practice.
Complete required competency and skills assessments and annual compliance courses on time.
Support and promote the mission and values of Covenant Health Ministry.
Perform other duties consistent with the role.