Supervisor, Clinical Business Operations

University of Miami•Miami, FL

3d•Onsite

About The Position

The Department of Medicine, Division of Medical Oncology at the University of Miami has an opportunity for a full-time Supervisor, Clinical Business Operations on the UHealth Campus. The supervisor oversees the prompt resolution of problems in daily clinical operations, coordinates day-to-day operations for a clinical team that includes faculty members, staff physicians, and advanced nurse practitioners, and collaborates with other service areas to provide a consistent standard of service. The role monitors adherence to policies and ensures procedures are efficient and patient centered. The supervisor designs and generates clinical reports, supports clinical productivity reporting, coaches and mentors lower-level staff, and establishes and assesses internal controls and compliance with University policies and procedures. The role also supports credentialing, enrollment, and onboarding and offboarding for clinical faculty and staff; develops an understanding of clinical reimbursement and managed care issues; and works to improve access to high-demand service lines including Sarcoma, GI, and Breast. This list of duties is not all-inclusive and may be expanded as necessary.

Requirements

High school diploma or equivalent.
Minimum 4 years of relevant experience.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to work evenings, nights, and weekends as necessary.
Ability to recognize, analyze, and solve a variety of problems.
Ability to work independently and/or in a collaborative environment.

Responsibilities

Supervise the prompt resolution of problems arising in daily clinical operations and collaborate with other service areas to provide a consistent standard of service.
Design and generate clinical reports, including Press Ganey, NICE, and open-encounter reports.
Coach and mentor lower-level staff as they develop in their roles.
Establish and continuously assess internal controls within the division and compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.
Assist the administrator with clinical productivity reports using data such as RVUs, utilization rate, and new patient access.
Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations.
Coordinate day-to-day operations of a clinical team that includes faculty members, staff physicians, and advanced nurse practitioners.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Collaborate with internal and external stakeholders on credentialing, enrollment, and onboarding and offboarding of clinical faculty and staff.
Develop and maintain an understanding of clinical reimbursement and managed care issues.
Improve access to care for high-demand service lines such as Sarcoma, GI, and Breast.
Communicate patient-flow issues to appropriate managing staff.
Initiate performance management processes to address ongoing performance issues.