Supervisor, Clinical Business Operations

University of Miami•Miami, FL

2d•Onsite

About The Position

The Department of Medicine, Division of Medical Oncology, is hiring a full-time Supervisor, Clinical Business Operations to work on the UHealth Campus. The role supervises the prompt resolution of problems in daily clinical operations and collaborates with other service areas to maintain a consistent standard of service. The supervisor monitors adherence to policies, ensures procedures are efficient and patient-centered, and designs and generates clinical reports, including Press Ganey, NICE, and open-encounter reports. The incumbent coaches and mentors lower-level staff, establishes and continually assesses internal controls, and ensures employees are trained on applicable controls and University policies and procedures. The role assists the administrator with clinical productivity reports, including data on RVUs, utilization rates, and new patient access. It also coordinates day-to-day operations for a clinical team that includes faculty members, staff physicians, and advanced nurse practitioners. The supervisor develops effective communication methods with physicians, managers, peers, trainees, and staff; collaborates with internal and external stakeholders on credentialing, enrollment, and onboarding and offboarding of clinical faculty and staff; and maintains a thorough understanding of clinical reimbursement and managed care issues. The position works to improve access to care for high-demand SDGs such as Sarcoma, GI, and Breast, communicates patient-flow issues to appropriate managing staff, and initiates performance management processes to address ongoing performance issues. Duties may be expanded as necessary. The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission. UHealth is a university-based health system serving South Florida, Latin America, and the Caribbean.

Requirements

High school diploma or equivalent.
Minimum 4 years of relevant experience.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to work evenings, nights, and weekends as necessary.
Ability to recognize, analyze, and solve a variety of problems.
Ability to work independently and/or in a collaborative environment.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Supervise prompt resolution of problems arising in daily clinical operations.
Collaborate with other service areas to provide a consistent standard of service across operations.
Monitor adherence to policies and ensure procedures are efficient and patient-centered.
Design and generate clinical reports, including Press Ganey, NICE, and open-encounter reports.
Coach and mentor lower-level staff as they develop in their roles.
Establish and continually assess internal controls within the division and compliance with University policies and procedures.
Ensure employees are trained on functional controls and University policies and procedures.
Assist the administrator with clinical productivity reports, including RVUs, utilization rates, and new patient access.
Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations.
Coordinate the day-to-day operations of a clinical team that includes faculty members, staff physicians, and advanced nurse practitioners.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Collaborate with internal and external stakeholders on credentialing, enrollment, and onboarding and offboarding of clinical faculty and staff.
Maintain a thorough understanding of clinical reimbursement and managed care issues.
Improve access to care for high-demand SDGs, including Sarcoma, GI, and Breast.
Communicate patient-flow issues to appropriate managing staff.
Initiate performance management processes to address ongoing performance issues.
Perform other duties or responsibilities as necessary.