Business Operations Supervisor

Corvant•Lake Mary, FL

13d•Onsite

About The Position

The Business Operations Supervisor oversees the administrative, coordination, and back-office functions that support service division operations. This role ensures service workflows, billing processes, reporting, and team administration run efficiently, accurately, and in alignment with company standards.

Requirements

Strong organizational and process management skills
Experience supervising administrative or operations support teams
Proficiency in MS Office Suite and service management software
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong analytical skills
High School diploma required
3+ years of experience in operations, administration, or service coordination
Valid driver's license with clean driving record required

Nice To Haves

associate or bachelor's degree preferred
Experience in construction or field service industry preferred

Responsibilities

Supervise service coordinators, dispatchers, and administrative support staff within the service division
Oversee the work order lifecycle from creation through billing to ensure accuracy and timeliness
Develop and maintain standard operating procedures for all service back-office functions
Partner with the accounting team to resolve billing discrepancies and ensure timely invoicing
Generate operational reports and dashboards to support service division leadership
Manage vendor and subcontractor administrative requirements including COIs and W-9s
Support system administration for service management software platforms
Coordinate new hire onboarding logistics for service division roles
Identify and implement process improvements across service operations
Ensure compliance with company policies and procedures across the service team