Supervisor- Ambulatory Business Operations

Henry Ford Health • Detroit, MI

4d

About The Position

Responsible for supervising Ambulatory Business Operations offices and ensuring optimal customer service, operational quality, and efficiency. Areas of focus include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems. Schedules employees and ensures appropriate staffing coverage for clinic volume. May oversee multiple locations and assists the Manager with implementing organizational initiatives.

Requirements

• Associate's degree in a related field or completion of 60 college credits, or six years of front desk registration leadership experience.
• Proficiency in World Class Service Excellence practices, including AIDET, Service Recovery (HEART), and Chief First Impression Officer.
• Proficiency in Epic EHR or equivalent electronic health record systems.
• Proficiency in Microsoft Office applications.
• Demonstrated ability to work with detailed information.

Responsibilities

• Supervise Ambulatory Business Operations offices and ensure optimal customer service, operational quality, and efficiency.
• Oversee service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, and daily cash management.
• Manage data-driven operations and computer and telephone systems.
• Schedule employees and ensure appropriate staff coverage for clinic volume.
• May oversee multiple locations.
• Assist the Manager with implementing organizational initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree