Manager Ambulatory Operations

Cooper University Hospital•Camden, NJ

About The Position

Responsible for managing the clinical and business operations of assigned sites. This includes delivering quality clinical services, improving patient experience, managing materials, implementing software, ensuring regulatory compliance, maintaining equipment and the environment of care, and overseeing facility management. The manager or a designee must be available after hours for emergent facility or operational issues, including those caused by weather, call-outs, or other unforeseen circumstances. The role supports the strategic direction of Ambulatory Operations and the Institute’s growth playbook by operationalizing new programs and growth initiatives. It partners with physicians, clinical personnel, and administrative leaders to remove barriers and achieve organizational goals, while providing effective leadership and supporting standardized operational policies and procedures. The manager develops and holds team members accountable, promotes trust and recognition, validates leadership practices such as rounding, and creates quarterly action plans toward organizational and role-specific goals. The role also uses data reporting and analysis to inform decisions, participates in professional development, and travels between offices as required.

Requirements

At least 3 years of experience in healthcare leadership at the manager level or above; a combination of education, experience, and background may also be considered.
Skill in exercising leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
Demonstrated experience improving outcomes in assigned areas through creative and sustainable tactics.
Knowledge of and ability to use an electronic health record to monitor practice statistics, patient access metrics, and clinic operations.
Excellent organizational, written, and verbal communication skills.
Comfort communicating with personnel at all levels.
Demonstrated excellence in customer service, patient experience, and operational improvement within an ambulatory setting.
Strong knowledge of business and medical administration, management, and relationship management principles and practices.
Working knowledge of ambulatory regulatory requirements, including HIPAA, scheduling, and billing.
Associate’s degree or bachelor’s degree preferred.

Nice To Haves

Associate’s degree or bachelor’s degree.

Responsibilities

Manage the clinical and business operations of assigned sites, including clinical service delivery, patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management.
Make themselves or a designee available after hours for emergent facility or operational issues.
Support Ambulatory Operations’ strategic direction and the Institute’s growth playbook by operationalizing new programs and growth initiatives.
Exemplify Cooper University Health Care’s core values of inclusion, compassion, and excellence.
Partner with physicians, clinical personnel, and administrative leadership to remove barriers and achieve organizational goals.
Provide strong, effective, goal-oriented leadership to direct and indirect reports.
Support, cascade, and meet goals, objectives, policies, procedures, and systems for operational areas within their span of control.
Support, coordinate, and maintain standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
Coach, develop, educate, and mentor direct reports; hold them accountable and foster an environment of trust.
Implement and validate leadership tools, including rounding on patients, employees, and providers, and practice reward and recognition of key behaviors.
Create quarterly goal action plans focused on annual role-specific and organizational goals.
Perform data reporting and analysis to drive decision-making and meet organizational goals.
Participate in professional development activities and maintain professional affiliations.
Perform related duties and special projects as assigned or required.
Travel between offices.