Manager of Practice Operations, Ambulatory Float Pool

Beth Israel Lahey Health • Boston, MA

1d

About The Position

Beth Israel Lahey Health is seeking an experienced, adaptable healthcare leader to manage ambulatory clinic operations across multiple sites. Assignments typically last 3–6 months and provide leadership coverage during planned or unplanned leaves, vacancies, or transitional periods. The role suits a leader who thrives in varied, fast-paced settings and can quickly assess operations, build trust with new teams, and maintain continuity of high-quality patient care. The manager works with providers, staff, and senior leaders across diverse clinic environments to support effective operations, staff engagement, and organizational standards.

The position leads operational activities for assigned clinics, supports other practice managers and administrators, and partners with administrative and medical leadership. It oversees patient experience and operational systems, staff performance and development, revenue-cycle practices, resources, and budgets across multiple departments. The role has significant personnel responsibilities, including hiring, corrective action, performance reviews, and terminations, and directly supports managers and functional leaders.

The annual base salary range is $95,000–$140,000. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

• Bachelor’s degree required; Healthcare or Business Administration preferred.
• 8–10 years of related healthcare operations experience.
• 1–3 years of supervisory or management experience.
• Experience in hospital or health center operations and ambulatory management.
• Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Access, and other web-based applications.

Responsibilities

• Serve as the primary operational resource for assigned clinics and advise other Practice Managers and Administrators on operational matters.
• Partner with the Administrative Director, CAO, and Medical Director to oversee clinic space utilization, provider schedules, staffing levels, and patient volume.
• Ensure smooth, timely patient flow and continuity of care.
• Lead patient-satisfaction improvement initiatives and use data to measure their effectiveness.
• Implement and oversee information systems, including managed-care systems, and ensure scheduling and data-entry accuracy.
• Identify staff training needs and ensure systems are used effectively.
• Oversee practice support staff and ensure service standards and customer-service expectations are met.
• Assign and structure work to meet operational demands.
• Participate in confidential salary planning.
• Develop and monitor productivity, volume, and satisfaction metrics.
• Support Practice Managers and collaborate across departments to define best practices.
• Identify training needs for support and management staff; coordinate ongoing skills development, meetings, conferences, and programs.
• Lead regular team meetings and keep Directors informed.
• Represent assigned service areas at key meetings.
• Partner with Managed Care leadership to oversee referral management staff.
• Implement Revenue Cycle policies, including referrals, copay collection, and visit-ticket processes.
• Coordinate equipment purchases, maintenance, and repairs.
• Directly support managers and functional leaders.
• Make employment decisions, including hiring, corrective action, performance reviews, and terminations.
• Manage budgets for multiple departments.

Benefits

• Meaningful leadership impact during critical transitions.
• Exposure to diverse teams and environments.
• Opportunity to apply expertise across multiple sites.
• Dynamic, fast-paced work with strong autonomy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager